Flying with my wheelchair

Your journey starts with good preparation.

Dimensions, batteries, assistance and transfers: YOOLA helps you prepare for your departure. This comic explains which information to share at each stage.

My journey in pictures

1. I send my details to YOOLA

   I send my wheelchair’s dimensions, weight and battery information sheet.

2. YOOLA organises my trip

   YOOLA sends my details to the airline and arranges assistance requests.

3. YOOLA confirms the instructions

   Once approvals are in place, I receive my confirmations and the instructions for my wheelchair.

4. At the airport, I confirm again

   I reconfirm my batteries’ type and specifications with airport staff.

5. I prepare my wheelchair

   Following the manufacturer’s manual, I fold my wheelchair as compactly as possible and remove fragile parts. I make it electrically safe and show staff how to engage freewheel mode to move it. Assistance must be ready before I leave my wheelchair.

6. I explain how to help me transfer

   I explain to the assistance team how to help me transfer to my seat.

7. I settle in on board

   I keep my cushion and accessories with me.

8. I check on arrival

   I check my wheelchair. If it is damaged, I report it before leaving the airport and inform YOOLA.